HARBOUR CASINO BISTRO
AUSTRALIAN DINING × REAL CASINO × OFFLINE REAL-MONEY PLAY
HarbourCasinoBistro · Legal information
This Privacy Policy explains how Harbour Casino Bistro may collect, use, disclose, protect and otherwise handle personal information connected with harbourcasinobistro.com and our physical hospitality venue in Sydney.
01 · Overview
This policy applies to personal information we may collect through harbourcasinobistro.com and in connection with enquiries, dining and other interactions with Harbour Casino Bistro as a physical venue. The website provides venue information; it is not an online gambling service. Not every visitor will provide, or have, every kind of information described in this policy.
Harbour Casino Bistro aims to collect information reasonably needed to provide hospitality, respond to enquiries, operate and maintain the website, and meet applicable responsibilities. We seek to handle personal information with reasonable care and to use it in ways connected with the purpose for which it was collected or otherwise as permitted or required.
Physical venue information
Where casino activity is available, it takes place offline and face-to-face at physical gaming tables within the venue. Harbour Casino Bistro does not offer online gambling or remote wagering. Real-money wagering may occur only where permitted by applicable Australian law and remains subject to identification requirements, age restrictions, responsible service expectations and venue rules.
02 · Information
When you choose to contact Harbour Casino Bistro, including by email at [email protected] or telephone on +61 2 8015 6742, we may collect your name, email address, telephone number and the content of your message. This may include information you voluntarily provide in an enquiry or booking-related communication so that we can understand and respond to your request.
Your use of harbourcasinobistro.com may generate technical information, which can vary according to your device and browser. This may include browser type, device information, pages viewed, referring source, IP-related information and timing data. We may use this information to operate and protect the website and understand how it is used. For cookie-specific information, please read our Cookie Policy.
In connection with our physical hospitality venue, we may collect information related to dining, guest requests, accessibility needs or communications that you choose to share. Dietary or accessibility information may be sensitive, so we aim to collect it only where reasonably needed to consider or provide the requested service. Please provide only the information needed for your enquiry or request.
Please only provide what is needed for us to assist with your request.
Where required for access to physical casino activity, or by law and venue rules, Harbour Casino Bistro may request identification, age-verification or other compliance-related information. This context concerns adult eligibility for in-person, offline and face-to-face play at physical tables, not a digital account or remote service. Any real-money table activity is subject to applicable Australian law, identification requirements, age restrictions and venue rules. We do not specify particular documents or retention periods in this policy.
03 · Use
Harbour Casino Bistro may use information you provide to answer questions, consider venue enquiries and send communications you have requested. This can include confirming that we have received an enquiry, seeking clarification where it is needed to assist you, or providing practical information relevant to the matter you raised.
We may use information reasonably needed to organise, provide and improve dining or other requested services at our Sydney hospitality venue. Where you have chosen to share a preference, request or relevant accessibility detail, we may use that information in connection with the service requested, rather than to make assumptions or conduct broad personalised profiling.
Technical and usage information may assist Harbour Casino Bistro to maintain website security, functionality and content relevance on harbourcasinobistro.com. The information available and the way it is used may depend on the technology involved. Where cookies or similar technologies are relevant, further information is available in our Cookie Policy.
We may use personal information where reasonably necessary to meet applicable Australian law, responsible service expectations, identity checks, adult eligibility controls and venue rules. In the casino setting, this relates to physical, offline gaming tables where play is face-to-face and any real-money activity is permitted only where lawful. It does not involve online gambling, remote wagering or a digital gambling account.
05 · Choices and links
Where Harbour Casino Bistro sends a promotional communication, you may ask to stop receiving future messages through the relevant message channel or by contacting us at [email protected]. We do not suggest that promotional communications are sent to every visitor. Your request will be considered in connection with the message or contact details involved.
harbourcasinobistro.com may use cookies or similar technologies. These technologies and any choices available may vary according to the website service and your browser settings. Our Cookie Policy provides further information about cookies and similar technologies without repeating that detail in this Privacy Policy.
Our website may link to external websites. Those sites may have their own privacy practices, and we encourage you to review their policies before providing personal information. Harbour Casino Bistro is not responsible for the privacy practices of external sites, to the extent permitted by applicable law.
06 · Your rights
Harbour Casino Bistro takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards used may be appropriate to the nature of the information and the way it is handled. However, no method of transmission or storage can be guaranteed completely secure, and we cannot promise absolute security.
Subject to applicable Australian law, you may ask to access personal information we hold about you or request correction if you believe it is inaccurate, incomplete or out of date. Please provide enough information for us to identify you and understand the request. We will consider the matter and respond as appropriate; this policy does not promise a particular response time or outcome.
Privacy requests[email protected]
We may need to verify the identity of a person making an access or correction request before acting on it, particularly where verification is necessary to protect privacy or meet legal obligations. This is separate from any identification requirements that may apply to physical venue access. Requests may be managed subject to applicable law.
Requests may be managed subject to applicable law.
07 · Contact and updates
If you have a privacy question, concern or complaint about Harbour Casino Bistro’s handling of personal information, please contact us first so we can consider the matter. You can write to [email protected]. For geographic reference, Harbour Casino Bistro refers to 25 Hickson Road, Sydney NSW 2000, Australia in connection with this Sydney venue context; this reference does not state occupancy of, or association with, another business at that property. We will consider privacy concerns and respond as appropriate, subject to applicable Australian law.
Harbour Casino Bistro may update this Privacy Policy from time to time. The current version will be made available on harbourcasinobistro.com with its effective date so visitors can identify the active policy. We encourage you to review this page periodically, particularly before providing information or using venue services.
Venue access
Harbour Casino Bistro’s physical casino floor is for adults aged 21 and over. Identification, applicable Australian law and venue rules apply to real-money table games.